Customer service makes up for a huge part in terms of customer experience. Whether it’s as simple as grocery shopping, or something on a bigger scale like shopping from a brand like Louis Vuitton, every organization has a customer service department. It is something that has become an important deciding factor in our day-to-day lives and tasks. So much so that people rely more often on word-of-mouth and reviews about the customer service, than they do on ads and pricing.
The same applies to internet service providers as well. Without good customer service, it is quite impossible to get customers. But of course, good service is equally as important, and instead of focusing on one and not the other, it is better to balance both. Once you have figured out how to do that, it is not hard to build an image for yourself after that. You just do what you do best and let the customers do the talking. And this is exactly what Spectrum has managed to do for itself.
Why Spectrum?
So, why Spectrum? Why have we decided to solely focus on Spectrum? Well, to begin with, Spectrum is one of the biggest internet service providers in the U.S., serving over 40 states. It has a massive footprint of 30 million people and growing! While this success can not only be contributed to their customer service, it is not a stretch if we say that the customer service is one of their many winning points aside from the wonderful quality of services.
High-speed connection for internet via their fiber-coaxial network, non-stop entertainment with their cable TV, and unlimited nationwide calling; all of this is undoubtedly what draw customers in. And then, it’s the follow-up of these services, the constant fulfillment of Spectrum’s promise to continue with the wonderful services that make customers want to continue staying with them.
Spectrum has gone above and beyond to facilitate its customers and it is quite apparent by multiple factors that we will be discussing today. One of those factors is Spectrum Espanol. To make it easier for their Latin American customers, Spectrum has a separate number. But it doesn’t stop at just the number, you can also choose to get one or more non-English channels allowing you to fully enjoy their services.
Anyways, let’s move on to the next part of this blog, which is about what else you can expect from Spectrum.
What Can You expect from Spectrum Customer Service?
Whether you are already a customer of Spectrum or are going to be one, here are some things you can expect from Spectrum in regards to customer service.
Spectrum knows that you can change your mind at any time if you are dissatisfied with the service, so none of the Spectrum services and plans require contracts. This means that you are not bound by any hefty early termination fee and can cancel the service at any time. Not only this, but Spectrum goes the extra mile by helping you get out of your old contract.
If you are currently subscribed to another service provider and want to switch to Spectrum, then you’re in luck! Spectrum will get rid of your hefty fee of up to $500, but of course, there are some conditions to this. You will need to qualify for the Contract Buyout Program, which requires you to buy Spectrum’s Triple Play or limited Double Play promotion. Do note that this offer is only available in some areas so you should consult a customer service rep beforehand.
If you are an existing customer of Spectrum and you are moving somewhere else, you can ring Spectrum and they will help you set up the internet and more at your new home. You will be charged a small fee of about $9.99 dollars for this, but it doesn’t really compare to the convenience you will be getting for it. You will have to be sure to inform Spectrum at least 2 weeks before to avoid any hassle. Of course, there is also the option of self-installation if you wish to skip the fee for pro installation.
How and Where Can I reach Spectrum’s Customer Service Department?
There are many ways one can reach out to Spectrum’s customer service department. Here, we have written down different ways to make things easier for you. You can reach them:
By Phone
For Spectrum customer service, you should reach out to 1-855-423-0918.
For Spectrum Spanish customer service, you should reach out to 1-844-487-2710.
By Live Chat
If you are checking something out on the website and wish to inquire about something right away, you can use the live chat option on the website. You will be able to see a bar that says “Chat with us” at the bottom of the page. Once you click on that, you can start chatting with a virtual customer support agent.
Via Store Visit
Sometimes, you need to completely clear a problem or query and you know that asking online isn’t going to give you enough clarity, so, just locate the nearest Spectrum store in your area and pay them a visit.
Via Social Media
Spectrum is available on multiple social media platforms like Facebook and Twitter. You can drop a direct message on any of these social media accounts so they can connect you to their customer service department for help. Of course, as social media managers, they cannot do much but they can guide or connect you forward.
When Do I Contact Spectrum Customer Service?
At the end of the day, we’re all human and we need a break from work. The same applies to the efficient customer service department for Spectrum. And while there are other shifts as well to handle your problems and queries at most times, there are other factors in the way sometimes. Like, what is its rush hour? What if you just can’t reach them, no matter how hard you try? Well, to avoid that trouble altogether, we have written down the best times for you to contact them!
Monday to Saturday: 7 am to 1 am E.S.T.
Sunday: 11 am through 12 am E.S.T.
Bringing It All Together
That wraps up our topic about Spectrum’s customer service. As we said before, good or bad customer service plays quite an important role and it can determine whether your customers will come back and bring new ones as well or if they will go away. However, one must keep in mind that it is not the only thing that matters. If you don’t have a good product or service, it doesn’t matter how good your customer service will be, people will not want to buy it either way.
Both of these things go hand-in-hand. So, while you, as a customer, are looking for a good internet service provider, you should check for both things, not just one. And if you are interested in signing up for a Spectrum internet plan, you can check out the details at BuyTVInternetPhone. There, you will find providers with their internet plans and bundles, which you can compare against one another. You can also directly enter your ZIP code to get all the plans from the available providers in your area.